Assertive Customer Service to Increase Sales
Presented by
Steve Zbranek
Award-winning Business Owner and Speaker
Zbranek & Holt Custom Homes
Chairman Elect, Lake Travis Chamber of Commerce
Founding Chairman, Leadership Lake Travis
2 Times National Master Builder of the Year
2011 Business of the Year
2012 Citizen of the Year
"…the way you have stood behind your product renews my faith in a very difficult business. You will be recommended…"
Beau Theriot, Owner of The Oasis on Lake Travis
"I would highly recommend Steve to anyone."
Dawn Krantz, Realtor®/Owner, Exit Exceptional Properties
Prominent business leader shares his winning formula for creating & keeping customers
Steve Zbranek comes with a string of accolades after his name, national cover stories to his credit, and speaking gigs on his packed calendar. But this celebrated Master Builder of luxury custom homes built his successful bricks and mortar business from scratch — referral by meticulous referral in a difficult industry that often disappoints its buyers.
Now he’s on another mission – to single-handedly try to improve everybody’s buying experience through private consulting and group presentations. And in so doing, he aims to show business people how to drive sales using what he calls "assertive customer service."
In this lively, interactive presentation, Steve offers his critical and often humorous view of customer service today, and how buyer expectations "have been dumbed down." A high-end custom home builder for 33 years, he deals with discriminating customers daily. Their testimonials and referrals attest that he walks the customer service talk. In the past two years, he’s taken that straight talk to hundreds of business and professional people, who learn how to:
- Understand Service Sales Potential
- See Customer Problems as Business Opportunities
- Add Current Customers to Your Sales Team
His presentation will cover:
- Why people expect to be disappointed
- Why we THINK we are doing a good job
- Building rapport
- Turning service into sales
- Assertive vs passive customer service
- Understanding typical customer service
- And more!
This is a unique opportunity to discover a winning success formula for building your business from someone who’s been there, done that!
Also coming up…Mark your networking calendar!
Uncork the experience of wine tasting and making custom label wine. Pour on the fun with Water 2 Wine!
Ever want to become a vintner? Water 2 Wine is an actual wine-making operation, where all wines are fermented on site. With access to more than 100 wines from 13 countries and everything open for tasting, your taste buds can travel around the world without ever leaving their winery!
- Drawing for wine tasting for 6!
- Wine-making demo by Water2Wine
- Door prizes
- Appetizers
- Conversation, networking & fun!
Who, What, Where, When & How
Maggiano’s Little Italy at The Domain map
11:15am Networking & registration
11:45am – 1:00pm
Lunch/Speaker – Scrumptious buffet lunch.
Warm ambiance in a rich, beautiful setting.
Advance Registration Required
$30 :: WCCT Members
(dues must be current to receive the low, member rate) Join Now or Renew Your Membership!
If you are a member and register after the early bird deadline on Wednesday, August 8, you will be charged an additional $10 to the base fee of $30.
$38 :: Nonmembers
Nonmembers will also be charged an additional $10 to the base fee of $38 if registering after Wednesday, August 8.
Door Prizes
Providing a door prize for our meeting will allow you to showcase your business by placing brochures on the registration table and by presenting the prize. Please email Jessica McGlynn to sign up for this opportunity!
About Steve
Steve Zbranek is the founding partner of Zbranek & Holt Custom Homes, a multi-award winning company that focuses exclusively on building pre-sold custom luxury homes with exceptional customer service the company’s hallmark and a driving factor in their winning success formula. Effectively, customers become members of the Zbranek & Holt family and friends, and thus ambassadors for the business.
Steve is a popular speaker for industry and chamber groups at local and national levels. He has twice been featured on the cover of Builder/Architect Magazine.
His many awards include 2-time national Master Builder of the year, 4-time custom home builder of the year and Austin Business Journal Home Builder of the Year. A leader in the Lake Travis Chamber of Commerce, he is also past president of the Greater Austin Home Builders Association.
The company believes in giving back, taking community leadership roles and providing the highest training for employees as Certified Master Builders and Certified Green Building Professionals.
The Women’s Chamber
The Women’s Chamber focuses on you with strategies to help you work smarter, network effectively, and compete successfully.
• Spirited networking • Insightful speakers • Stimulating relationships
• Inspirational vision • Beautiful, convenient location • Great low price
Registration Info
Register For This Monthly Meeting Online Here!
Take advantage of our new reduced rates on display tables — a fabulous opportunity to showcase and sell your products to Central Texas’ most dynamic business and professional women – just $50 for members/$75 for visitors. Space is limited – reserve your table online or for more information, email here. Tables must be paid for no later than the Monday prior to the event.
Note: Table fee does not include meeting registration fee (required), which is sold separately.
Registration Policy
Advance registration is required.
No cancellations after Wednesday prior to the meeting. Add $10 after Wednesday prior to the meeting. Nonmembers must register and pay online in advance. Dues must be current to receive member discount. “No shows” will be billed.
NOTE: There is a 5% cancellation fee before the cancellation deadline.
RSVP: 512.338.0839 or Email here
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Connect with a vibrant mix of professional women unique to the Women’s Chamber!
Learn more about our great organization at www.womenschambertexas.com
512.338.0839
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